BPO

BPO

BPO companies face the challenge of generating service experiences for consumers that position their clients' brands, ensure commercial and service indicators, while maintaining quality and efficiency standards in the relationship.
On the other hand, the dynamics of the sector require rapid, effective training processes in addition to the design of strategies that reduce staff turnover and raise the capacity for relationships through alternative channels.
FORMATION PROGRAMS
  • Outbound
      The commercial call Voice management through the telephone Relation through alternative channels Telephone consultative sale Commercial negotiation through alternative channels Closing of the sale (objection and resistance management)
  • Inbound
      Customer management through the telephone Service communication Voice management through the telephone Relationship through alternative channels Handling difficult situations with clients
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