Privacy and data

Privacy and data treatment policy Factor Clave SAS

Privacy statement

LAST UPDATE: OCTOBER 2020 

At FACTOR CLAVE, we are committed to protecting and respecting your privacy. This Privacy Statement provides important information about how FACTOR CLAVE ("we", "us" or "our") handles personal information. This Privacy Statement applies to all information collected for and on behalf of FACTOR CLAVE electronically through the factorclave.co site (the "Site"). It explains the data collection, use and disclosure of personal information by FACTOR CLAVE. It does not apply to offline products or services. 

By accessing the Site or by providing us with personal information, you agree that FACTOR CLAVE may collect, use and disclose such personal information. 

Furthermore, it also means that you agree to all the terms of this Privacy Statement. FACTOR CLAVE welcomes your comments regarding this Privacy Statement. If you have questions about the FACTOR CLAVE Privacy Statement, please contact us at contacto@factorclave.co.

We will use commercially reasonable efforts to determine and address your concerns promptly.

Collection of personal data

What is personal information? 

Personal information is any information that identifies you, or by which your identity can be reasonably determined or inferred from that information. 


How do we collect your personal information? 

The collection of personal information is obtained when a visitor comes to the Site, you use the Site by completing a form to obtain more information or if you register to receive our monthly newsletters, download resources or request to speak with a customer service representative or an employee. FACTOR CLAVE. 


Why are we collecting your personal information? 

FACTOR CLAVE collects information to provide you with better answers and services. The information requested on this site is necessary to process your request for more information about our company, services and products, register for our events or monthly newsletters, contact customer service or an employee of FACTOR CLAVE. We may also use your personal information to detect and reduce fraud and credit risk for the purchase of a service or product. 


What type of personal information is collected? 

The personal information that FACTOR CLAVE collects may include, but is not limited to, your name, postal address, home phone number, cell phone number, email, NIT, or financial and credit card information, if necessary, for the purchase. of products or services offered on the website or the event registry of FACTOR CLAVE. Your business name, your business address, your business contact information, or information that is already a matter of public knowledge or record is generally not considered personal information and may be shared with anyone on or off the network FACTOR CLAVE. 


Why FACTOR CLAVE sometimes creates a profile 

We may analyze your personal information to create a personal information profile so that we can segment it and contact you with relevant information about our company, services or products. We may make use of additional information about you if it is available from outside sources to help us do so effectively. 


How we use your personal information 

The personal information collected on this site will be used to: 
  • Navigate the site 
  • Provide the service
  • Carry out the transactions you have requested 

In support of these uses, FACTOR CLAVE may use information staff to: 
  • Provide you with more effective customer service 
  • Provide you with important information about the product or service you are using, including critical updates and notifications
  • Send you information about other FACTOR CLAVE products and services

Transfer of your information

As part of the services offered to you through the Site, the information you provide to FACTOR CLAVE may be transferred to an employee of FACTOR CLAVE outside of Colombia, Canada or the United Kingdom to provide the service. These countries may not have data protection laws similar to those of Colombia, Canada, or the United Kingdom. 

By submitting your personal data, you agree to this transfer, storage or processing. If we transfer your information outside of Colombia, Canada or the United Kingdom in this way, we will take steps to ensure that appropriate security measures are taken in order to ensure that your privacy rights continue to be protected as described in this Privacy Statement.

Access and Control of Personal Information

FACTOR CLAVE will not sell or rent your information to third parties, nor will it share your information with third parties for marketing purposes outside of the FACTOR CLAVE Training services. Access to your personal information will be restricted to employees, administrators or employees of FACTOR CLAVE who are responsible for the marketing and administration of the services of FACTOR CLAVE. 


How do I access my personal information? 

If you wish to access your personal information, update your data or unsubscribe from communications, send us an email to contacto@factorclave.co. 


How does FACTOR CLAVE control the use of my personal information? 

Except as otherwise described in this Privacy Statement, the personal information you provide on the Site will not be shared outside of the employees, administrators or Consultants of FACTOR CLAVE who are responsible for the marketing and administration of the services of FACTOR CLAVE without your Excuse me. As described above in the previous section, you can access your personal information by email or by writing to us. 


Links to other websites and social networks 

This site hosts various blogs, CASE STUDIES and testimonials that will allow you to share our content through various social network applications with other users. These social media organizations can read, collect and use any personal information that you contribute to any social media application. Therefore, we are not responsible for the privacy policies and practices of other social media applications and your organization. 

In addition, the Site may contain links to other websites operated by other organizations; This privacy statement only applies to factorclave.co. If you landed on our Site from a third party website, we are not responsible for the privacy policies and practices outside of our Site. We recommend that you consult the privacy statements of third-party sites or social media applications.

Cookies and Similar Technologies

We use cookies and other technologies in our related services just like our trusted partners, even when you visit our site or access our services. 

A "cookie" is a piece of information that a website assigns to your device while you are viewing a website. Cookies are very useful and can be used for different purposes. These purposes include allowing you to efficiently navigate between pages, enable automatic activation of certain features, remember your preferences, and make the interaction between you and our Services faster and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to collect statistical data on the use of our services. 

The Site uses the following types of cookies: 

a. 'Session cookies' that are only temporarily stored during a browsing session to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'Persistent cookies' that are only read by the Site, saved for a fixed period on your computer and are not deleted when the browser is closed. These cookies are used when we need to know who you are in the event of repeated visits, to allow us, for example, to store your preferences at the next login; 

c. 'Third-party cookies' that are set by other online services that run content on the page you are viewing, for example, by third-party data analysis companies that monitor and analyze our access to the web. 

Cookies do not contain any information that personally identifies you, but the personal information that we store about you may be linked, by us, with the information stored in and obtained from cookies. You can delete cookies by following the preferences instructions on your device; however, if you choose to disable cookies, some features of our Site may not work properly and your online experience may be limited. 

We also use a tool called "Google Analytics" to collect information about your use of the Site. Google Analytics collects information such as the frequency with which users access the Site, the pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our site and our services. Google Analytics collects the IP address that was assigned to you on the date you visit the sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to this Site is restricted by Google Analytics.

Consent

If you have voluntarily provided personally identifiable information, including, but not limited to, your name, title, telephone number or email address (business or personal), you have assumed an implicit business relationship with FACTOR CLAVE and, therefore, have given your consent to the collection, use and disclosure of your personally identifiable information as described in this Privacy Statement. 

FACTOR CLAVE will not use personally identifiable information for any purpose outside of the implicit business relationship.

Protection of Children's Privacy

FACTOR CLAVE is committed to protecting the privacy of children locally and internationally. This site is not designed or intentionally directed at children of 16 years of age or younger, and we do not knowingly collect or maintain personal information about anyone under the age of 16.

FACTOR CLAVE acceptance approach

FACTOR CLAVE will ensure that it acts in compliance with Canadian Antispam Laws (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA), the California Online Privacy Protection Act (CalOPPA) and the General Regulations of Data Protection (GDPR) of the EU. To ensure compliance, electronic messages (including email marketing) will be based on an "acceptance" approach. 

FACTOR CLAVE will obtain consent for external electronic messaging purposes before sending commercial messages (including emails) unless we have a pre-existing commercial relationship with the client or potential client, since in these particular cases the consent is considered implicit. In the event that FACTOR CLAVE requires personal information for a new purpose, we will contact you directly to request consent for that new use / purpose. 


How can you cancel your subscription? 

Your consent to the use of personal information to communicate with you and offer you product and service opportunities is optional. If you want to delete your personal information from our databases, you can unsubscribe at any time by doing the following: unsubscribe through an email message delivered, contacting us directly by email at contacto@factorclave.co to do the request.

Review of this Privacy Statement

This Privacy Statement is in accordance with the Canadian Antispam Act (CASL) effective as of July 1, 2014 and the Personal Information Protection and Electronic Documents Act (“PIPEDA”) effective as of January 1, 2001, the California Online Privacy Protection Act (CalOPPA) as of February 6, 2013, and the EU General Data Protection Regulation (GDPR) effective as of May 25, 2018. We maintain this Privacy Statement under Periodic revision. We recommend that you periodically review this document to be informed about how FACTOR CLAVE protects and respects your personal information. This Privacy Statement was last updated in October 2020.

Cookies Policy and Internet Advertising of FACTOR KEY

LAST UPDATE: OCTOBER 2020 
By accessing the Site, you agree to our use of cookies and other similar technologies as described in this policy and our Privacy Statement. On this page, learn what cookies are, how and why they are used, a list of all cookies used on factorclave.co and how to opt out of receiving non-essential cookies. 

FACTOR CLAVE welcomes your comments regarding this Cookies and Internet Advertising Policy from FACTOR CLAVE. If you have questions about this page, please contact us at contacto@factorclave.co.

We will use commercially reasonable efforts to determine and address your concerns promptly.

What are cookies?

A cookie is a small text file placed on your hard drive to allow a site to retrieve your specific information on subsequent visits, saving you time and effort. While cookies can remember your information to provide you with this convenience, they cannot be used to run programs or spread viruses to your computer.

Why does FACTOR CLAVE use cookies?

Cookies are used on this site to ensure the integrity of the registration process and to personalize the site. In addition, they offer relevant content, facilitate site navigation or collect information for statistical use, such as the number of visitors our site receives. There are two common types of cookies that we use, "persistent cookies" and "session cookies". 
  • "Persistent cookies" live in your browser's subfolder for a period of time or until you manually delete them. We use persistent cookies to help you remember your information and settings when you visit in the future, making the Site more personalized for you. This makes your requests and the registration process faster and more convenient to obtain or access information, products or services on the Site. 
  • "Session cookies" are temporary cookie files that are deleted once you leave the Site and close your browser. We use session cookies to allow the Site to track your movement for its duration on factorclave.co, which in turn helps FACTOR CLAVE to improve the functionality and performance of the Site.

How does KEY FACTOR use cookies?

When you land on the Site, FACTOR CLAVE or the third parties whose services are used for the general status of factorclave.co will place cookies on your device. The cookies used on the Site are the following: 


Strictly necessary Cookies 

FACTOR CLAVE uses firewalls and secure cookies to prevent unauthorized access to our internal systems. The security cookie does not contain any personal information and cannot be excluded. 


Site Performance Cookies 

Each time a visitor reaches the Site, our Site performance cookies set an "anonymous cookie". These cookies are used to monitor the condition of the Site, visitor behavior and help us continue to improve the content and performance of factorclave.co. 

Google Analytics 
Google Analytics Cookies Exclusion Cookie 
Name: 
_ga 
_gid 
_epajs_user_id 
Purpose: Google Analytics is a web analytics service provided by Google, Inc., to help us view the behavior of the Site. The data collected by Google Analytics is used to analyze the frequency of returning visitors, how the Site is being found (from advertising or referring websites) and which pages are viewed most often. This information is combined with data from thousands of other visitors to create an overall picture of site usage. Google Analytics never identifies the individual or their personal information and is not linked to any other information that we store about you. 


Functionality Cookies 

FACTOR CLAVE uses functionality cookies to improve the user experience by tracking the choices you make on the Site. This allows us to tailor the content to your preference. All data is stored and used for aggregate and statistical reports. FACTOR CLAVEstores form submissions to manage your identity for customer relationship management initiatives.

Internet publicity

Internet advertising delivers promotional marketing messages to you through the display of advertisements that you would like to see based on your activity on search engines, websites, and social media applications. We use tracking pixels to help with engagement through internet advertising. The technology to do this is made possible through cookies or similar technologies, and we may place this tracking during the pixels during your visit. Employees of FACTOR CLAVE cannot communicate with you personally as the process is anonymous and is based on audience segmentation. 

FACTOR CLAVE uses marketing and remarketing cookies to better understand the interest of our audience and to promote FACTOR CLAVE's services and products more efficiently. The tracking pixels we currently use are for LinkedIn, Facebook, and Google. 


Opt-out options 

In line with new EU regulations, FACTOR CLAVE is working to change the way our website works and actively obtain your consent for these cookies. Currently, this consent process is not in place. However, you can accept or reject cookies at any time by modifying your browser settings, and you can also delete cookies from your operating system. Refusing or deleting cookies may prevent you from experiencing all the features of this website. You can unsubscribe by changing your cookie settings in two ways: 


Browser settings 

You can change your browser settings to tell you when cookies are sent, or reject their use entirely. To understand these settings, please use the "Help" section of your browser for more information. 


Third-Party Settings 

Generally, you can change the way third-party cookies and Internet advertising interact with you by changing your online behavioral advertising preference. Browser plugins and extensions can do this. To identify which third-party cookies you are following and understand the sections, go to Your online options in your browser for more information. 


Internet advertising settings 

In general, you can change the way third-party cookies and Internet advertising interact with you by changing your online behavioral advertising preference. Browser plugins and extensions can do this. 

To identify which third-party cookies you are following and understand the sections, go to Your online options in your browser for more information. 

You can control whether you want to see interest-based ads by changing the settings for social media applications and search engines.

Review of this cookie policy

We keep this Cookie Policy under regular review. We recommend that you periodically review this document to be informed about how FACTOR CLAVE protects and respects your personal information. This Cookie Policy was last updated in October 2020.
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